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After an 12c Upgrade the EBS Zoom Button Throws Error 'Failure of web service bridge' (Doc ID 2861139.1)

Last updated on APRIL 08, 2022

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading EBS database to 19c and EBS application to 12.2.10, the Zoom button functionality is not working consistently since the upgrade and generates a "Failure of web service bridge" error.

The error doesn't occur always.  Sometimes the button works, sometimes the error message occurs, and sometimes only a blank white screen appears.

The environment includes clustered Imaging, SOA, and OHS front-end servers as well as a Load Balancer.

Changes

Upgrade EBS DB to 19c and EBS application to 12.2.10, upgrade Imaging to 12c from 11g.

Cause

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