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Unable to Open Imaging Documents after Migrating an Filesystem to New Hardware and Upgrading to (Doc ID 2863021.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Oracle WebCenter Content: Imaging - Version and later
Information in this document applies to any platform.


The below errors occur when trying to open any Imaging document:

Imaging Log File Error Messages:

Error transforming object[[
oracle.imaging.RenderingException: The viewer cache repository could not retrieve requested document 1.IPM_nnnnnn.
       at oracle.imaging.viewer.repository.ipm.IpmCacheRepository.retrieveDocument(
       at oracle.imaging.viewer.cache.FillCacheMDBBean.onMessage(
Caused by: oracle.imaging.ImagingException: TCM-00787: A repository error occurred.
       faultType: SYSTEM
         ErrorCode = oracle.stellent.ridc.protocol.ServiceException, ErrorMessage = Error accessing file 'nnnnnn_1.tif' for download. The error was caused by an internally generated issue. The error has been logged.
Document 1.IPM_nnnnnn failed image conversion and cannot be stored in the cache at this time.  

Content Server Log File Error Messages:

Trace Message:(Containing page is default//u01/app/oracle/data/base_domain/ucm/cs/vault/document/mdaw/mzg1/nnnnnn.tif.)

service exception[[
intradoc.common.ServiceException: !csErrorAccessingForDownload,nnnnnn_1.tif

Caused by: /u01/app/oracle/data/base_domein/ucm/cs/vault/document/mdaw/mzg1/nnnnnn.tif (No such file or directory)



New environment created with unsupported migration and upgrade procedure: binary copy of filesystem to new hardware and upgrading to


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