My Oracle Support Banner

WCC Imaging Viewer: Some Documents Have Green Background And Are Illegible When Opened In The Viewer (Doc ID 2873124.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

Some image documents that were previously imported into WebCenter Imaging are now opening in the Imaging Viewer with a green background and are illegible. This is also the case when downloading the TIFF (web-layout) version. 

However, when downloading the original document, the document appears as expected.

 

Changes

 Applied OIT Patch number 33394211.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.