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Using OAuth with SSO for Office365, Email Account Shows Verified but Later Switches to Failed (Doc ID 2885416.1)

Last updated on APRIL 17, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.4.0 version, Workspace Console

When Configuring an Email Import Processor Job Using OAuth with SSO for Office365, Email Account Shows Verified but Later Switches to Failed

Customer selects the OAuth with Authorization Code Flow and enters the Client ID, Tenant ID, and Client Secret.

Then, adds the email account to the configuration.  The process goes through the Single Sign-On page and completes.  When the Console page appears again, the email account shows "verified" in green text.
Customer submits the job.

Then they go back into the Email Job -> Import Source Settings trainstop and the email account shows "failed" in red text.

Changes

Adding Email Job for Office365 using OAuth with Authorization Code Flow (SSO).

Cause

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