My Oracle Support Banner

After Upgrading to JDK 1.8_331 or Higher Users Fail to Get Their Roles and Accounts (Doc ID 2887616.1)

Last updated on JULY 20, 2024

Applies to:

Oracle WebCenter Content - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Content 12.2.1.4.0 

The WCC domain is configured to use JDK 1.8_331 or higher.

Users fail to get their roles and accounts.

The WCC trace log, set for requestaudit, userstorage, and jps will show entries like the following:

.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.