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Users Cannot Share Synced Files In OneDrive or Sharepoint When ESSO Logon Manager Is Running (Doc ID 2899015.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version and later
Microsoft Windows x64 (64-bit)
Microsoft Windows (32-bit)


Users are unable to share synced files or folders from OneDrive or SharePoint in File Explorer (sharing from the web works fine). After investigating, it looks to be a result of some issue/bug/incompatibility with ESSO Logon Manager.

Issue: if you try to share a file using the OneDrive client from Window’s File Explorer (right-click on file/folder > click Share) you'll notice it doesn't work. No error or anything, just when you click the share options nothing happens.

Resolution: Uninstall ESSO.

The issue has the following business impact:
Due to this issue, users cannot share folders or files synced to OneDrive or Share Point.


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