Getting Errors "Invalid credentials specified. Please try again" and "The User does not exist in the policy store" When Logging in to Imaging (Doc ID 2900480.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

After upgrading from 11.1.1.9 to 12.2.1.4, when attempting to login to Imaging with AD credentials, the following error was returned:

"Invalid credentials specified. Please try again".

The following error is observed in the log file:

[APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] The User <USER> does not exist in the policy store

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In this Document

Symptoms

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