"Internal Error" Reported When Accessing Link to a Folder with Comma in its Name (Doc ID 2922698.1)

Last updated on APRIL 24, 2023

Applies to:

Symptoms

Create a folder in the Documents page (Content Manager task flow) in WebCenter Portal with a comma in it's name. For example:
"Triage, Test and Validate"

Access the folder and verify user is able to navigate into it.

Retrieve a link to the folder. It will look similar to this:
<HTTP>://<SERVERNAME>/webcenter/portal/wccmain?fFolderGUID=<GUID>

Access the above link in the browser, INTERNAL ERROR message is reported to the user.

Following error is reported in the Portal Server log:

[TIMESTAMP] [WC_Portal] [WARNING] [] [oracle.webcenter.webcenterapp.internal.view.backing.PublicPageBean] [tid: [ACTIVE].ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Internal Error (WCS#2023.01.13.20.46.47)
[TIMESTAMP] [WC_Portal] [WARNING] [] [oracle.webcenter.webcenterapp.internal.view.backing.PublicPageBean] [tid: [ACTIVE].ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Internal Error (WCS#2023.01.13.20.46.47)

Cause

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