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Windows IBR Not Converting Using Native Application - StepHandler.executeCommandLineStep (Doc ID 2929703.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle WebCenter Content - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.4.0 version, Content Server

When attempting to convert content to PDF on Windows Refinery using WinNativeConverter,
the following error occurs.

ERROR
-----------------------

java.lang.Throwable
  at docrefinery.convert.StepHandler.executeCommandLineStep(StepHandler.java:317)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:171)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:428)
  at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:346)
  at java.lang.Thread.run(Thread.java:750)
>




java.lang.Throwable
  at docrefinery.convert.StepHandler.executeCommandLineStep(StepHandler.java:317)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:171)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
  at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
  at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
  at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
  at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:428)
  at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:346)
  at java.lang.Thread.run(Thread.java:750)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. New install of Linux WCC and Windows PDFC
2. Attempt checkin with WinNativeConverter
3. Observe error
4. DirectPDFExport is working without issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, content is not converting.

Cause

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In this Document
Symptoms
Cause
Solution


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