Unable To Process The MSG Or EML Attachments From Outlook Via Capture
(Doc ID 2931312.1)
Last updated on MARCH 03, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and laterInformation in this document applies to any platform.
Symptoms
After upgrading from 11.1.1.9, the Import Processor will not import email (EML or MSG) attachments to an e-mail. This did work in 11g.
The following Error is returned by the Import Processor:
[2022-08-10T21:31:26.416-06:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '19' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID> [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.ExchangeEmailSource.processMessage(ExchangeEmailSource.java:898)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processFolder(ExchangeEmailSource.java:505)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processAccount(ExchangeEmailSource.java:389)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processExchange(ExchangeEmailSource.java:201)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1523)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:191)
at sun.reflect.GeneratedMethodAccessor963.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:131)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:118)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:197)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:112)
at sun.reflect.GeneratedMethodAccessor469.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy332.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4778)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4173)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5632)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:681)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused by: java.lang.ClassCastException: microsoft.exchange.webservices.data.property.complex.ItemAttachment cannot be cast to microsoft.exchange.webservices.data.property.complex.FileAttachment
at oracle.odc.importprocessor.email.ExchangeEmailSource.saveAttachment(ExchangeEmailSource.java:1546)
at oracle.odc.importprocessor.email.ExchangeEmailSource.extractAttachments(ExchangeEmailSource.java:1524)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processMessage(ExchangeEmailSource.java:886)
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.ExchangeEmailSource.processMessage(ExchangeEmailSource.java:898)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processFolder(ExchangeEmailSource.java:505)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processAccount(ExchangeEmailSource.java:389)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processExchange(ExchangeEmailSource.java:201)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1523)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:191)
at sun.reflect.GeneratedMethodAccessor963.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:131)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:118)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:197)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:112)
at sun.reflect.GeneratedMethodAccessor469.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy332.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4778)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4173)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5632)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:681)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused by: java.lang.ClassCastException: microsoft.exchange.webservices.data.property.complex.ItemAttachment cannot be cast to microsoft.exchange.webservices.data.property.complex.FileAttachment
at oracle.odc.importprocessor.email.ExchangeEmailSource.saveAttachment(ExchangeEmailSource.java:1546)
at oracle.odc.importprocessor.email.ExchangeEmailSource.extractAttachments(ExchangeEmailSource.java:1524)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processMessage(ExchangeEmailSource.java:886)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |