Oracle Access Manager (OAM) SSO Session Issue When Going From One Protected Resource To Another After Session Idle Timeout Is Reached - Error In Log "Unable to create and persist user session ..." (Doc ID 2938390.1)

Last updated on JULY 31, 2024

Applies to:

Oracle Access Manager - Version 12.2.1.3.0 to 12.2.1.3.230102 [Release 12c]
Information in this document applies to any platform.

Authentication flow fails after session idle timeout is reached, "System Error"

Steps To Reproduce The Issue

**Back Ground**
<APPLICATION_1> Mapped to <IDSTORE_1>
<APPLICATION_2> Mapped to <IDSTORE_2>
Both <IDSTORE_1> and <IDSTORE_2> have the same <USER_NAME> and <PASSWORD> values
1. Open a new browser session and call <APPLICATION_1> 2. Enter <USER_NAME> and <PASSWORD>, when prompted ... success application is displayed 3. Open a new tab in the same browser session as above, and access <APPLICATION_2>. The application is displayed without challenging for Username/Password (as expected) 4. Wait for 5 minuets, which is the value for session ideal timeout 5. Refresh Tab2, from step 3 6. A login page is displayed 7. Enter the same <USER_NAME> and <PASSWORD>, as in step X. (note this time is is using <IDSTORE_2>) 8. Login fails with "System Error" 9. Log file shows " Unable to create and persist user session" 10. However, in the same browser session access <APPLICATION_1> again, login page will be displayed and login succeeds

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In this Document

Symptoms

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