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Unable to Access OCI IPM Application URLs after Linux Patching (Doc ID 2947224.1)

Last updated on MAY 10, 2023

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

In an environment, users are unable to access Imaging application URLs after Linux patching.

These URLs worked before the Linux patching, but no longer work:
https://servername.<domain>/imaging/
https://servername.<domain>/dc-client/
https://servername.<domain>/cs/

These URLs work after patching, but unclear if they worked before the patching:
http://servername.<domain>:16400/dc-client
http://servername.<domain>:16200/cs/
http://servername.<domain>:16000/imaging/

Verified the default port numbers for the apps are are still in place for SSL comm's in WLS Console:
https://servername.<domain>:16401/dc-client
https://servername.<domain>:16201/cs/
https://servername.<domain>:16001/imaging/

When using the above HTTPS URL's:

Changes

Apparently Customer LAN internal port forwarding was changed during the Linux patching operation.

Cause

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