Oracle Access Manager (OAM) Email One Time Pin (OTP) Multi Factor Authentication (MFA) Failes Post Authentication "System error. Please re-try your action. If you continue to get this error, please contact the Administrator." (Doc ID 2955099.1)

Last updated on SEPTEMBER 16, 2024

Applies to:

Symptoms

• Configured Email OTP MFA and access to protected resource
• The page is redirected to OAM authentigation page and entered credential information
• After that user sees error ; "System error. Please re-try your action. If you continue to get this error, please contact the Administrator."
  
  
• Log file (oam_server1-diagnostic.log) shows the below error.

Changes

 By default, values are defined as following;

• Tab "Steps"

• Tab "Steps Orchestration"

However, if "Step" is manually created at Application Security =>Plug-ins =>Authentication Modules > "Steps" tab, values are blank if you don't define them.

• Tab "Steps" (affected environment)

• Tab "Steps Orchestration"(affected environment)

Cause

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