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Native Excel Conversion (Save As PDF) Gives Incorrect Page Count And Blank Pages. (Doc ID 2982310.1)

Last updated on OCTOBER 25, 2023

Applies to:

Oracle WebCenter Content - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE
-----------------------
When configured the IBR to Use the Office Save As PDF Feature using the WinNativeConverterComponent the number of pages are incorrect.



ERROR
-----------------------
None.

STEPS TO REPLICATE
-----------------------
1. Applied latest bundle patch for WebCenter Content (WCC) and for Outside-In Technology (OIT).
2. In In-Bound Refinery (IBR), navigated to Settings -> Conversions and verified that the MS Excel Conversion is set to 'Publish PDF direct from native application'.
3. Enabled the WinNativeConverterComponent
4. Edited the <$WCC_Domain>\ucm\ibr\bin\intradoc.cfg file and added the following entries followed by managed server restart:
UseMsWordDirectPDFOutput=true
UseMsExcelDirectPDFOutput=true
UseMsPowerPointDirectPDFOutput=true
UseMsVisioDirectPDFOutput=true
5. Installed MS Office 2016 on the host running the IBR managed server.
6. Checked-in the file into WCC.
7. The file is sent to IBR for conversion (GenWWW status).
8. Once released, the Content Information page shows released.
9. Upon right-clicking the Web Location to open in New Tab, the PDF shows 107 pages. This contains ill-formatted tables and includes blank pages.
10. Upon right-clicking the WCC Viewer to open in New Tab, the PDF shows 37 pages. This is same number of pages as in the original document (Native File).



BUSINESS IMPACT
-----------------------
The converted PDF contains ill-formatted tables and includes blank pages.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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