My Oracle Support Banner

Watermark Exception DocumentException: Missing StartCharMetrics In Helvetica-Bold Creating Font (Doc ID 2982410.1)

Last updated on OCTOBER 23, 2023

Applies to:

Oracle WebCenter Content - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Windows Operating system patches were applied to Production servers that run Webcenter Content (WCC) 11g

Production is having the issue where when displaying the Content Information for a PDF document, and then clicking the link for the document, the following error is displayed in the WCC Native UI:

   System code execution error. Unexpected Exception com lowagie text. DocumentException: Missing StartCharMetrics in Helvetica-Bold creating font.

(Note: This is the URL that is accessed when the error occurs: http://xxxx.xxx.xxx.xxxx.com/xxxxx/groups/xxxxxx_publishing_xxxxxxx/documents/24/hOjk1234test.pdf)

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.