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Oracle Identity Governance (OIG) 12C: Entitlement stucks with "In Progress" After Manual Fulfilment Approver Rejects Manual Fulfilment Task Of Entitlement Request For Disconnected Application (Doc ID 3008177.1)

Last updated on MARCH 08, 2024

Applies to:

Identity Manager - Version 12.2.1.4.0 to 12.2.1.4.231030 [Release 12c]
Information in this document applies to any platform.

Symptoms

For disconnected application, Entitlement remains with "In Progress" in Entitlements tab even after manual fulfillment task of entitlement request gets rejected by manual fulfillment approver.
This issue comes only when Entitlement is added in child form while requesting application instance.

 

Note: If Entitlement is requested after application instance was provisioned first or Entitlement is requested through heterogeneous request, then It works as expected.
Entitlement with "In Progress" is getting removed from Entitlements tab After Entitlement request gets rejected by manual fulfillment approver.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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