OITLink Process Died Returned when attempting to View or Extract Documents (Doc ID 3026388.1)

Last updated on JUNE 03, 2024

Applies to:

Symptoms

Customer is receiving the following message when attempting to view any file in the Unified Viewer:
"Files cannot be viewed because of a missing system configuration setting."

The following error is returned in the logs:

####unifier_log 2024-03-07T15:09:48,511 #t<[ACTIVE] ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'> #x<[7d11dfe7f413d321a5cd4133478356a0]> #c com.skire.dm.outsidein.OutsideInException: OILink process died
 [root] com.oracle.outsidein.OutsideInException: OILink process died
at com.oracle.outsidein.OutsideIn.newLocalExporter(Unknown Source)
at com.skire.dm.outsidein.OutsideInExportBuilder.build(OutsideInExportBuilder.java:75)
at com.skire.dm.outsidein.ImageExporter.makeExportAsPng(ImageExporter.java:351)
 [wrapped] com.skire.dm.outsidein.OutsideInException: OILink process died
at com.skire.dm.outsidein.ImageExporter.makeExportAsPng(ImageExporter.java:398)
at com.skire.dm.outsidein.ImageExporter.exportAsPng(ImageExporter.java:284)
at com.skire.dm.outsidein.ImageExporter.exportAsPng(ImageExporter.java:279)
at com.skire.dm.core.api.DocumentViewer.convertToImageFile(DocumentViewer.java:106)
at com.skire.dm.service.DocumentService.getPNGFileDetails(DocumentService.java:224)
at com.skire.common.taskdefs.FileTask.execute(FileTask.java:1106)
at com.skire.webant.WebTask.perform(WebTask.java:93)
at com.skire.webant.WebTarget.execute(WebTarget.java:197)
at com.skire.webant.WebTarget.performTasks(WebTarget.java:115)
at com.skire.webant.WebTarget.perform(WebTarget.java:399)
at com.skire.webant.WebTarget.perform(WebTarget.java:385)
at com.skire.webant.RequestProcessor.runWebTarget(RequestProcessor.java:691)
at com.skire.webant.RequestProcessor.runWebTarget(RequestProcessor.java:683)
at com.skire.webant.RequestProcessor.process(RequestProcessor.java:504)
at com.skire.webant.servlet.WebantServlet.process(WebantServlet.java:305)
at com.skire.webant.servlet.WebantServlet.service(WebantServlet.java:167)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:750)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:295)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:353)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:82)
at com.skire.webant.servlet.XSSFilter.doFilter(XSSFilter.java:205)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:82)
at com.skire.nav.SessionFilter.doFilter(SessionFilter.java:33)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:82)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3866)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3829)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:344)
at weblogic.security.service.SecurityManager.runAsForUserCode(SecurityManager.java:197)
at weblogic.servlet.provider.WlsSecurityProvider.runAsForUserCode(WlsSecurityProvider.java:203)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:71)
at weblogic.servlet.internal.WebAppServletContext.processSecuredExecute(WebAppServletContext.java:2502)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2351)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2326)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2304)
at weblogic.servlet.internal.ServletRequestImpl.runInternal(ServletRequestImpl.java:1779)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1733)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:272)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:651)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)

Cause

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