My Oracle Support Banner

Accessing WebCenter Portal Through a Cusom Appllication Shows Pop Up Alert : You are using an unsupported browser (Doc ID 3028713.1)

Last updated on JUNE 17, 2024

Applies to:

Oracle WebCenter Portal - Version 12.2.1.4.0 and later
Oracle WebCenter Portal for OCI - Version 12.2.1.4_24.2 and later
Information in this document applies to any platform.

Symptoms

Users getting the following PopUp message when accessing WebCenter Portal through a custom application.


ERROR
-----------------------
You are using an unsupported browser. The supported browsers are Internet Explorer 9.0 and higher, Firefox 14.0 and higher, Safari 5.0 and higher...



STEPS

The issue can be reproduced at will with the following steps:

  1. Access WebCenter Portal using a custom application from a mobile client.
     
  2. Here you will get a Pop Up alert with the message.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.