OAM Push Notifications Fail When Sending to Android Devices After June 21, 2024
(Doc ID 3029200.1)
Last updated on SEPTEMBER 19, 2024
Applies to:
Oracle Access Manager - Version 12.2.1.4.0 and later Information in this document applies to any platform.
Symptoms
When Using OAM to send second-factor push notifications to Android devices, the notifications are not received on the Android device and an error is found in the OAM diagnostic logs when connecting to the Google push notification server at https://fcm.googleapis.com/fcm/send.
The end-user will not receive the push notification on their Android device and they may see a "System Error" or "Internal Error" in the browser with a failed login attempt. Too many failed attempts could result in the end-user account being locked.
Note: This issue does not affect timed-based one-time passwords (TOTP) on Apple or Android devices nor does it affect push notifications to Apple devices. This issue is specific to push notification on Android devices only.
Cause
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