800GB SSD disks in Exalogic X5 and X6 Physical Racks can Experience Problems due to a Disk Firmware Issue
(Doc ID 3040237.1)
Last updated on AUGUST 09, 2024
Applies to:
Oracle Exalogic Elastic Cloud Software - Version 2.0.6.2.0 to 2.0.6.4.240716Linux x86-64
Oracle Solaris on x86-64 (64-bit)
Exalogic X5-2 Racks
Exalogic X6-2 Racks
Goal
The goal of this document is to provide information on how to mitigate a known disk defect that develops over time on HGST (HBCA*/HBSA*) SSDs used by Exalogic X5 and X6 compute nodes.
Diagnosis was made through Internal Bug 35933081 where it was found that HGST (HBCA*/HBSA*) SSDs perform a self-initiated-reset:06/29/04 every 30 minutes after around 56K power on hours. The 800GB (SSD) data drives in Exalogic compute nodes can fail. An upgrade is required to avoid possible outage.
Solution
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In this Document
| Goal |
| Solution |
| How to Identify the Disk Model installed |
| How to obtain the disk firmware |
| Prepare server for disk firmware upgrade |
| Update the FW |
| Verify the FW Upgrade |
| References |