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Oracle Advanced Authentication (OAA) : OAAM Registered SMS Factor Not Picked During First OAA Login Flow (Doc ID 3046666.1)

Last updated on SEPTEMBER 13, 2024

Applies to:

Oracle Advanced Authentication - Version 12.2.1.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.4 version, Install and Config

OAAM registered SMS factor not picked during first OAA login flow

Doc states that in a environment transitioned from OAAM, the fields end-user's Email, SMS and KBA questions from OAAM are picked up by OAA. No changes are required.
So without OAM flow, existing factors in OAAM DB must be picked up by OAA.
This is not happening. When users log into SPUI, they see all factors except SMS  that were available in OAAM.

Use case:
1. This environment which was Transitioned from OAAM to OAA. User have SMS, KBA and Email factors Registered in OAAM and working.
2. Login to SPUI console. SMS Factor not  listed.

Changes

 This is an environment which was Transitioned from OAAM to OAA

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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