NullPointerException at java.util.Hashtable.get(Hashtable.java:365) When Attempting To Start IBR Managed Server (Doc ID 3069646.1)

Last updated on JANUARY 29, 2025

Applies to:

Symptoms

On : 12.2.1.4.0 version, Inbound Refinery/PDF Converter

When attempting to start IBR Managed Server, the following error occurs:

ERROR
-----------------------
<Jan 27, 2025 8:12:18,376 AM UTC> <Error> <oracle.ucm.idcibr> <UCM-CS-000001> <general exception
java.lang.NullPointerException
at java.util.Hashtable.get(Hashtable.java:365)
at docrefinery.queue.QueueData.adjustJobLoadData(QueueData.java:443)
at docrefinery.queue.QueueData.loadCurrentQueueData(QueueData.java:525)
at docrefinery.queue.QueueData.initQueues(QueueData.java:126)
at docrefinery.agent.AgentManager.startIncomingQueueMonitorEx(AgentManager.java:166)
at docrefinery.agent.AgentManager.startIncomingQueueMonitor(AgentManager.java:156)
at docrefinery.agent.AgentManager.startAllIncomingQueueMonitors(AgentManager.java:148)
at docrefinery.server.RefSystemLoader.doFilter(RefSystemLoader.java:270)
at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.java:470)
at intradoc.server.IdcExtendedLoader.extraAfterProvidersStartedInit(IdcExtendedLoader.java:462)
at intradoc.server.IdcSystemLoader.startMonitoringProviders(IdcSystemLoader.java:3116)
at intradoc.server.IdcManagerBase.startProviders(IdcManagerBase.java:131)
at docrefinery.server.RefServerManager.serviceStart(RefServerManager.java:135)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletRequestUtils.java:633)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletRequestUtils.java:458)
at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrapper.java:103)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:1793)
at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:678)
at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:605)
at idcservlet.IdcFilter.initContentServer(IdcFilter.java:177)
at idcservlet.IdcFilter.init(IdcFilter.java:156)
at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterManager.java:400)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:344)
at weblogic.security.service.SecurityManager.runAsForUserCode(SecurityManager.java:197)
at weblogic.servlet.provider.WlsSecurityProvider.runAsForUserCode(WlsSecurityProvider.java:203)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:71)
at weblogic.servlet.internal.FilterManager.initFilter(FilterManager.java:130)
at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java:92)
at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.java:72)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1936)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3194)


STEPS
-----------------------
1) Attempt to start IBR Managed Server
2) Observe NullPointerException error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the IBR Managed Server will not start properly

Cause

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