Automatic Update Cycle Fails After Document Restore (Doc ID 3069919.1)

Last updated on JANUARY 30, 2025

Applies to:

Symptoms

On : 12.2.1.4.0 version, Content Server

When attempting to restore revision 1 (of a content item with 2 revisions originally checked into a folder) from the Trash Folder
the following error occurs.

ERROR
-----------------------
Error 25/09/23 16:18
Indexing aborted. This item does not exist. [ Details ]
An error has occurred. The stack trace below shows more information.

!csIndexerAbortedMsg!csFldThisItemDoesNotExist
intradoc.common.ServiceException: !csFldThisItemDoesNotExist
  at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2312)
  at intradoc.server.Service.buildServiceException(Service.java:2444)
  at intradoc.server.Service.createServiceExceptionEx(Service.java:2438)
  at intradoc.folders.FolderItemFactoryUtils.checkForRetrieveExceptions(FolderItemFactoryUtils.java:193)
  at intradoc.folders.FolderItemFactoryUtils.retrieveItemFromIdentifier(FolderItemFactoryUtils.java:105)
  at intradoc.folders.BaseFolders.retrieveItemFromIdentifier(BaseFolders.java:2590)
  at intradoc.folders.FoldersFilterImplementor.updateLoadedProperties(FoldersFilterImplementor.java:2136)
  at intradoc.folders.FoldersFilterImplementor.doFilter(FoldersFilterImplementor.java:190)
  at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
  at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
  at intradoc.indexer.DetermineSubscription.doWork(DetermineSubscription.java:118)
  at intradoc.indexer.Indexer.doIndexing(Indexer.java:419)
  at intradoc.indexer.Indexer.buildIndex(Indexer.java:327)
  at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1026)
  at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:846)


Info 25/09/23 16:18
An error occurred during indexing. This item does not exist. [ Details ]
wwScsLogDetails_Info

!csIndexerError!csFldThisItemDoesNotExist
intradoc.common.ServiceException: !csFldThisItemDoesNotExist
  at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2312)
  at intradoc.server.Service.buildServiceException(Service.java:2444)
  at intradoc.server.Service.createServiceExceptionEx(Service.java:2438)
  at intradoc.folders.FolderItemFactoryUtils.checkForRetrieveExceptions(FolderItemFactoryUtils.java:193)
  at intradoc.folders.FolderItemFactoryUtils.retrieveItemFromIdentifier(FolderItemFactoryUtils.java:105)
  at intradoc.folders.BaseFolders.retrieveItemFromIdentifier(BaseFolders.java:2590)
  at intradoc.folders.FoldersFilterImplementor.updateLoadedProperties(FoldersFilterImplementor.java:2136)
  at intradoc.folders.FoldersFilterImplementor.doFilter(FoldersFilterImplementor.java:190)
  at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
  at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
  at intradoc.indexer.DetermineSubscription.doWork(DetermineSubscription.java:118)
  at intradoc.indexer.Indexer.doIndexing(Indexer.java:419)
  at intradoc.indexer.Indexer.buildIndex(Indexer.java:327)
  at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1026)
  at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:846)


STEPS
-----------------------
On a system with Subscriptions being used the issue sporadically occurs when doing the following:
1) Check-in content item as revision 1 - using a folder
2. Check out and check in a content item as revision 2 - using the same folder
3. Delete revision 2 - both revisions are sent to Trash
4. Restore revision 1
5. In Repository Manager this will appear in a pop up if the issue occurs:
Indexing aborted at 3/13/24 10:11 AM. This item does not exist.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Automatic Update Cycle stops working when this error occurs.

Cause

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