PDF Files Not Accessible At WebGate Protected Sites (Doc ID 352121.1)

Last updated on MARCH 08, 2017

Applies to:

COREid Access - Version 10.1.4.3.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

If you are on WebGate 10g, then please refer to <Note 577302.1>.

Users on Windows using Internet Explorer are not able to access PDF files on COREid-protected
sites. When a PDF file is loading, Acrobat Reader will launch but will then say that it cannot find
the directory and fail.

Users on Linux or Unix using Netscape can see the PDFs without issue.

Cause

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