Unable to Login Portal Configured In SSL, Error: Page Metadata could not be obtained from the Portal database (Doc ID 414134.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Portal - Version 10.1.2.0.2 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.
Checked for relevance on 06-Feb-2015

Symptoms

While accessing to a SSL Portal the following error in the browser is displayed:

Error: Page Metadata could not be obtained from the Portal database

Within the Portal application.log file the following error is presented:

(...)
07/02/04 07:23:17 Started
07/02/04 07:23:34 portal: ServletLogger - Logging level: 2
07/02/04 07:23:34 portal: [module=PortalServletContextListener, thread=Orion Launcher] Initializing Portal Servlet Context Listener
07/02/04 07:23:35 portal: jsp: init
07/02/04 07:23:35 portal: Started
07/02/04 07:48:40 portal: PortalServlet: init
07/02/04 07:48:40 portal: ServletLogger - Logging level: 2
07/02/04 07:48:40 portal: [module=PortalServlet, thread=AJPRequestHandler-ApplicationServerThread-6] Initializing Servlet: PortalServlet
07/02/04 07:48:41 portal: RepositoryServlet: init
07/02/04 07:48:41 portal: ServletLogger - Logging level: 2
07/02/04 07:48:41 portal: [module=RepositoryServlet, thread=AJPRequestHandler-ApplicationServerThread-6] Initializing Servlet: RepositoryServlet
07/02/04 07:48:55 portal: page: init
07/02/04 07:48:55 portal: Cache: Cache is enabled.
07/02/04 07:48:55 portal: Pool: Initialized with the following pools : [oracle.webdb.pool.http.HTTPConnectionKey]
07/02/04 07:48:56 portal: Created mobileXML to HTML stylesheet object
07/02/04 07:48:56 portal: PPE version : 10.1.2.0.2 (11082005)
07/02/04 07:48:56 portal: Tuning parameter values : poolSize(Fetchers)=25[default=25] : minTimeout(MinTimeout)=5s[default=5s] : requesttime(DefaultTimeout)=15s[default=15s] : stall(MaxTimeout)=65s[default=65s] : queueTimeout(QueueTimeout)=10s[default=10s] maxParallelPortlets=20[default=20] maxParallelPagePortlets=10[default=10]
07/02/04 07:48:56 portal: Max URL _debug value '1'.
07/02/04 07:48:57 portal: id=107773255033,1 ContentFetcher Unexpected Exception Request Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request name=content-fetcher3 label=pageMeta url=https://prod.server.com/pls/portal/!PORTAL.wwpob_page.show?_pageid=6,1,6_13 time=283ms timeout=60000ms process=Dispatching
07/02/04 07:50:26 portal: id=99183413315,1 ContentFetcher Unexpected Exception Request Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request name=content-fetcher23 label=pageMeta url=https://prod.server.com/pls/portal/!PORTAL.wwpob_page.show?_pageid=6,1,6_13 time=26ms timeout=60000ms process=Dispatching
(...)


The following test can be done within SQL*Plus as PORTAL, to verify getting the same issue:

SQL> SELECT utl_http.request('<secure url>', '<proxy server:port>', 'file:<wallet reference>', '<wallet password>') FROM DUAL;

For example:

select utl_http.request('https://caosspc54.ca.oracle.com:4443', '','file:/u01/app/oracle/product/infra101202/Apache/Apache/conf/ssl.wlt/default','welcome') from dual;

Cause

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