User Is Getting 500 Internal Server Error When Logging Into OIDDAS (Doc ID 417785.1)

Last updated on JULY 01, 2016

Applies to:

Oracle Application Server Single Sign-On - Version 10.1.2.0.2 to 10.1.4.3 [Release 10gR2 to 10gR3]
Information in this document applies to any platform.

Symptoms

Attempting to log into OIDDAS, or when accessing the SSO home page, getting an HTTP 500 Internal Server Error.

The ssoServer.log shows:


Fri Sep 09 17:18:28 EDT 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-6 exception before getAuthLevel
oracle.security.sso.server.conf.ConfigurationException: Partner application configuration not found:0FD4796B
at oracle.security.sso.server.conf.DatabaseConfigReader.getPartnerConfiguration(DatabaseConfigReader.java:143)
at oracle.security.sso.server.auth.AuthDirector.getAuthLevel(AuthDirector.java:213)
at oracle.security.sso.server.ui.SSOLoginServlet.doPost(SSOLoginServlet.java:480)
at oracle.security.sso.server.ui.SSOLoginServlet.doGet(SSOLoginServlet.java:333)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:824)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:330)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Fri Sep 09 17:18:28 EDT 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-6 Calling getAuthLevel for /sso/auth
Fri Sep 09 17:18:28 EDT 2011 [INFO] AJPRequestHandler-ApplicationServerThread-6 Entered FilePolicyManager.getAuthLevel: authUri=/sso/auth
Fri Sep 09 17:18:28 EDT 2011 [ERROR] AJPRequestHandler-ApplicationServerThread-6 Unexpected Exception received
java.lang.NullPointerException
at oracle.security.sso.server.policy.FilePolicyManager.getAuthLevel(FilePolicyManager.java:396)
at oracle.security.sso.server.auth.AuthDirector.getAuthLevel(AuthDirector.java:234)
at oracle.security.sso.server.ui.SSOLoginServlet.doPost(SSOLoginServlet.java:480)
at oracle.security.sso.server.ui.SSOLoginServlet.doGet(SSOLoginServlet.java:333)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:824)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:330)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)

......



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms