Webgate & Webpass Try the Same Request an Unlimited Number of Times Eventually Overburdening the Access/Identity Server with Redundant Requests

(Doc ID 420002.1)

Last updated on MARCH 08, 2017

Applies to:

COREid Identity - Version: 7.0.4 to 10.1.4
COREid Access - Version: 7.0.4 to 10.1.4
This problem can occur on any platform.

Symptoms

If the webgate to access server timeout threshold is set, and the server is taking more time than that to service a request, webgate will keep on retrying the request indefinitely by closing the existing connection and opening a new connection to retry the same request. This leads to the AAA server busy servicing these requests.

Similar behavior can be seen between webpass and the identity server.

Cause

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