OAM 10g: Reconfiguring Directory Profile in Identity Console for SSL connection Fails with 'Unable to contact the DS.' (Doc ID 421394.1)

Last updated on MARCH 08, 2017

Applies to:

COREid Identity - Version: 10.1.4 and later   [Release: 10g and later ]
Information in this document applies to any platform.
***Checked for relevance on 29-May-2010***

Symptoms

Oracle Access Manager (OAM) has been configured to use Oracle Virtual Directory (OVD) as LDAP server.

When reconfiguring an LDAP Directory Server Profile in Identity Console to use the OVD SSL port in the Modify Database Instance screen, after clicking Save the following error is displayed:

Unable to contact the DS. This may happen if DS is down or invalid credentials are provided. 
 

An LDAP Listener has been configured in OVD with secure checked and a valid certificate.

 

The trace-level oblog.log shows entries such as:

......
2007/02/02@11:54:46.537057 2375 671782 DB_RUNTIME TRACE 0x00000203../ldap_util3.cpp:436 "Function entered" _TraceName^LDAPSimpleBindS
2007/02/02@11:54:46.537077 2375 671782 LDAP TRACE 0x00000205 ../ldap_util3.cpp:455 "Function called" _CallName^ldap_simple_bind_s _CallAddress^0x080F4EB0 ld^0x09778F60 dn^cn=admin passwd^****
2007/02/02@11:54:46.538829 2375 671782 LDAP TRACE 0x00000206 ../ldap_util3.cpp:461 "Function returned" _CallName^obldap_simple_bind_s _CallAddress^0x080F4EB0 _CallDuration^0.001753 result^81
2007/02/02@11:54:46.538876 2375 671782 DB_RUNTIME TRACE 0x00000204 ../ldap_util3.cpp:465 "Function exited" _TraceName^LDAPSimpleBindS _TraceDuration^0.001820 retcode^81
2007/02/02@11:54:46.538912 2375 671782 DB_RUNTIME WARNING 0x0000000A ../ldap_connection_mngr.cpp:389 "Directory is unreachable, down, or incorrect correct connection parameters were specified" function^LDAPSimpleBindS() userid^cn=admin
2007/02/02@11:54:46.538940 2375 671782 DB_RUNTIME ERROR 0x000008C1 ../ldap_connection_mngr.cpp:396 "Failed to connect to directory server" lpszHost^12.456.789.123 port^10636
2007/02/02@11:54:46.539027 2375 671782 DB_RUNTIME WARNING 0x00000504  ../ldap_connection_mngr.cpp:416 "Exception during DB runtime code" function^ObLDAPConnctionManager::CreateAndOpenConnection
......


The key error is:
     "Function exited" _TraceName^LDAPSimpleBindS _TraceDuration^0.001820 retcode^81

LDAP error code 81 indicates 'LDAP Server down'.

Cause

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