Servlet Error When Trying To Access To Portal

(Doc ID 436453.1)

Last updated on AUGUST 25, 2017

Applies to:

Portal - Version 10.1.2.0.2 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.
Checked for relevance on 10-Feb-2015


Symptoms

Getting the following error message when trying to access Portal:

Servlet Error
An unexpected servlet error was encountered.
Please check the log file for more details.

The Midtier_Home/j2ee/OC4J_Portal/application-deployments/portal/OC4J_Portal_default_island_1/application.log file shows the following error:

07/06/15 13:03:02 Started
07/06/15 13:03:12 portal: ServletLogger - Logging level: 2
07/06/15 13:03:12 portal: [module=PortalServletContextListener, thread=Orion Launcher] Initializing Portal Servlet Context Listener
07/06/15 13:03:12 portal: jsp: init
07/06/15 13:03:12 portal: Started
07/06/15 13:03:19 portal: PortalServlet: init
07/06/15 13:03:19 portal: ServletLogger - Logging level: 2
07/06/15 13:03:19 portal: [module=PortalServlet, thread=AJPRequestHandler-ApplicationServerThread-6] Initializing Servlet: PortalServlet
07/06/15 13:03:19 portal: [module=PortalServlet, ecid=<ECID>] ERROR: oracle.webdb.repository.service.RepositoryServiceException: Unable to obtain Portal Repository version.
07/06/15 13:03:19 portal: page: init
07/06/15 13:03:19 portal: Cache: Cache is enabled.
07/06/15 13:03:19 portal: Pool: Initialized with the following pools : [oracle.webdb.pool.http.HTTPConnectionKey]
07/06/15 13:03:19 portal: Created mobileXML to HTML stylesheet object
07/06/15 13:03:19 portal: PPE version : 10.1.2.0.2 (11082005)
07/06/15 13:03:19 portal: Tuning parameter values : poolSize(Fetchers)=25[default=25] : minTimeout(MinTimeout)=5s[default=5s] : requesttime(DefaultTimeout)=15s[default=15s] : stall(MaxTimeout)=65s[default=65s] : queueTimeout(QueueTimeout)=10s[default=10s] maxParallelPortlets=20[default=20] maxParallelPagePortlets=10[default=10]
07/06/15 13:03:19 portal: Max URL _debug value '1'.
07/06/15 13:04:24 portal: [module=PortalServlet, ecid=<ECID>] ERROR: oracle.webdb.repository.service.RepositoryServiceException: Unable to obtain Portal Repository version.

When the "ptlconfig -dad portal -site -oid"  is executed, the following error occurs:

Portal Dependency Settings Tool
Processing Portal instance '/pls/portal' (cn=starport,cn=oraclecontext)
Enter either the Portal schema or OID Admin password:
Problem processing Portal instance: Supplied Portal schema or OID Admin password
is incorrect.

Changes

 

Cause

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