When Logging into the Content Server with Content Tracker 7.6 Enabled the following Error Occurs "Access denied to Content Server managed resource. Unable to check credentials of user."

(Doc ID 446517.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Universal Content Management - Version: 7.5.1 to 7.5.2
This problem can occur on any platform.
Product: Content Server
Version: 7.5.1

Symptoms

The following error is displayed when trying to login to the Content Server when the Content Tracker component version  7.6 is enabled.

Access denied to Content Server managed resource. Unable to check credentials of user.
Unable to execute service method 'remoteCredentialsCheck'.
(System Error: Runtime error: java.lang.NullPointerException at java.util.Hashtable.put
(Hashtable.java:393) at intradoc.data.DataBinder.putLocal(Unknown Source) at
intradoc.server.SctUserService.remoteCredentialsCheck(SctUserService.java:72) at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324) at
intradoc.server.Service.doCodeEx(Unknown Source) at
intradoc.server.Service.doCode(Unknown Source) at
intradoc.server.Service.doAction(Unknown Source) at
intradoc.server.Service.doActions(Unknown Source) at
intradoc.server.Service.doRequest(Unknown Source) at
intradoc.server.ServiceManager.processCommand(Unknown Source) at
intradoc.server.IdcServerThread.run(Unknown Source

Cause

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