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Error "Portlet Could Not Be Contacted" with Reverse Proxy and Load Balancer (Doc ID 452728.1)

Last updated on JULY 10, 2019

Applies to:

Portal - Version 10.1.2.0.2 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.

Symptoms

After configuring multiple middle tiers behind a reverse proxy and a load balancer, there are many error messages like these in the portlets:

Portlet could not be contacted

In the same time the following error message is logged in the Portal's application.log:

portal: id=<ECID> ContentFetcher Unexpected Exception Request
Failed:java.net.SocketException: Connection reset name=content-fetcher7 label=pagePortlet
url=http://<HOSTNAME>:<PORT>/portal/page/portal?_mode=10&_cpage_id=1&_csite_id=6&_cstyl
e_id=1&_cstyle_site_id=6&_ccalledfrom=1&_cmode=3&_ctabstring=Build&_cdisplay_name=Portal Builder
time=155ms timeout=65000ms process=GotResponse


Steps To Reproduce:

  1. Set up multiple middle tiers behind a reverse proxy and a load balancer
  2. Notice that the Portal is slow and some portlets show the following error message:
    Portlet could not be contacted

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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