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'The factory did not finish in the alotted time' error when Converting Large Video Files with Video Manager (Doc ID 457781.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle WebCenter Content - Version: 7.5.2 and later   [Release: Stellent and later ]
Information in this document applies to any platform.
***Checked for relevance on 14-December-2011***

Symptoms

When you attempting to convert a large video file in Flip Factory, the Inbound Refinery shows timeout errors before Flip Factory is completed.  The Content Server log files show the following message.

 

Conversion completed -- Step DigitalVideoRenditions forced conversion failure by conversion engine because of error: 'Unable to convert. The factory did not finish in the alotted time.'. [Details ]
An error has occurred. The stack trace below shows more information. Conversion completed -- Step DigitalVideoRenditions forced conversion failure by conversion engine because of error: 'Unable to convert. The factory did not finish in the alotted time.'. java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at intradoc.common.Log.error(Unknown Source)
at docrefinery.utils.LogUtils.logError(LogUtils.java:168)
at docrefinery.convert.ConversionDriver.computeFinalConversionResults(ConversionDriver.java:545)
at docrefinery.convert.ConversionDriver.finishConversion(ConversionDriver.java:919)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
at docrefinery.app.QueueProcessor.processDocuments(QueueProcessor.java:559)
at docrefinery.app.QueueProcessor$1.run(QueueProcessor.java:293)
at java.lang.Thread.run(Thread.java:595)

 

Cause

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In this Document
  Symptoms
  Cause
  Solution

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