Sporadically, Web Providers Using Session Show as Down Instead of the Portlets Content (Doc ID 459372.1)

Last updated on DECEMBER 23, 2016

Applies to:

Portal - Version 9.0.4 and later
Information in this document applies to any platform.
Checked for relevance on 20-Feb-2015


Symptoms

Some portlets show the following error sporadically:

<PROVIDER NAME> is not currently available for maintenance reasons


This problem only occurs to Web Providers that use the session, so the Login Frequency is set to Once Per User Session, or Always.
The Portal database is in a RAC.

The Portal's application.log shows the following errors while the problem occurs:

07/08/07 16:56:20 portal: id=144115363668272548,2 Exception in BaseMetaData.parseBlocks
java.lang.ArrayIndexOutOfBoundsException: 402
at oracle.webdb.page.v2.BaseMetaData.parseBlocks(Unknown Source)
at oracle.webdb.page.v2.LoginMetaData.<init>(Unknown Source)
at oracle.webdb.page.v2.DataProcessor903.getLoginMetaData(Unknown Source)
at oracle.webdb.page.v2.DataProcessor903.process(Unknown Source)
at oracle.webdb.page.PageBuilder.process(Unknown Source)
at oracle.webdb.page.Main.doRequest(Unknown Source)
at oracle.webdb.page.ParallelServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:765)
at
com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:317)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:793)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:208)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:125)
at
com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.jav
a:192)
at java.lang.Thread.run(Thread.java:534)

07/08/07 16:56:20 portal: id=144115363668272548,2 Page '713,1604790' metadata dump:
<FONT CLASS=PortletText1>Error: The listener returned the following Message: 504 Origin
Server Timeout </FONT>
07/08/07 16:56:20 portal: id=144115363668272548,2 Exception processing LMD:
oracle.webdb.page.v2.MetaDataParseException: Error parsing Meta Data: end of input whilst parsing
blocks
typeOffset='0'
typeLength='11'
idOffset='12'
idLength='-1'
mPrevBlockType='null'
mPrevBlockId='null'
c='0'
buffer.length='402'
offset='403' : last valid block was 'null'/'null'
at oracle.webdb.page.v2.BaseMetaData.parseError(Unknown Source)
at oracle.webdb.page.v2.BaseMetaData.parseBlocks(Unknown Source)
at oracle.webdb.page.v2.LoginMetaData.<init>(Unknown Source)
at oracle.webdb.page.v2.DataProcessor903.getLoginMetaData(Unknown Source)
at oracle.webdb.page.v2.DataProcessor903.process(Unknown Source)
at oracle.webdb.page.PageBuilder.process(Unknown Source)
at oracle.webdb.page.Main.doRequest(Unknown Source)
at oracle.webdb.page.ParallelServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:765)
at
com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:317)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:793)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:208)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:125)
at
com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.jav
a:192)
at java.lang.Thread.run(Thread.java:534)

07/08/07 16:56:20 portal: id=144115363668272548,2 Invalid status code encountered : status=504
reason=Origin Server Timeout name=content-fetcher1 label=loginMeta
url=http://www.xxx.yy.zz/pls/portal/!PORTAL.wwpro_app_provider.do_object_signon?page_objects=10556:1
055622&prov1055622=1055622 time=41798ms content=<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML//EN">
<html> <head>
<title>No Response from Application Web Server</title>
</head>

<body bgcolor="white">
<font color="red">
<h1>No Response from Application Web Server</h1>
</font>

There was no response from the application web server for the page you requested. <br>Please
notify the site's webmaster and try your request again later.
<hr>

</body> </html>


Another symptom may be that URL Portlets show the following error sporadically:

Error:
Unknown exception: (WWV-13056)
The preference path does not exist: ORACLE.WEBVIEW.PARAMETERS.20117871020 (WWC-51000)


Steps To Reproduce:
1. Have a Portal installation where the Portal database is in a mulit-node RAC.
2. Register a Web Provider that uses a session and set the Login Frequency to Once Per User Session.
3. Add some portlets from this provider to a page.
4. Refresh the page multiple times and notice that sometimes the following error is shown in place of some portlets:

<PROVIDER NAME> is not currently available for maintenance reasons

 

Changes

 

Cause

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