Content Stuck in GENWWW Status Due to Error: "Unable To Execute Service Method 'Pullconvertedwork'."

(Doc ID 471009.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.0 and later
Information in this document applies to any platform.

Symptoms

The Inbound Refinery stopped converting files due to the following errors:

"Event generated by user 'sysadmin' at host 'refinery'. error Unable to execute service method
'pullConvertedWork'. (System Error: The handle is invalid) java.io.IOException: The handle is
invalid [ Details ]"

It may also take the form:

"Unable to execute service method 'pullConvertedWork'. (System Error: Failed to parse internal field 'FILEQU' as an integer.)"

Cause

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