Framemaker Was Converting To PDF Initially, But Now PDFs Are Blank (Doc ID 471554.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Universal Content Management - Version: 10.1.3.3.1 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.

Symptoms

When the PDF Converter converts a Framemaker file to PDF, the PDF is blank.  The Refinery log file displays the following:

Creating working directory 'd:/Apps/Stellent/vault/~temp/ecad_ucm/172/fmtemp/'
Cleaning up the working directory d:/Apps/Stellent/vault/~temp/ecad_ucm/172/fmtemp/.
Moving crash logs.
Action set to 'PRINT_TO_PS'.
Checking crash logs.
Moving crash logs.
Checking console file for FrameMaker errors
Unable to convert FrameMaker. No output produced.
Exception type is 'java.lang.Throwable'. [ Details ]
An error has occurred. The stack trace below shows more information.

!$Creating working directory 'd:/Apps/Stellent/vault/~temp/ecad_ucm/172/fmtemp/'
Cleaning up the working directory d:/Apps/Stellent/vault/~temp/ecad_ucm/172/fmtemp/.
Moving crash logs.
Action set to 'PRINT_TO_PS'.
Checking crash logs.
Moving crash logs.
Checking console file for FrameMaker errors
Unable to convert FrameMaker. No output produced.
!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at docrefinery.agent.Logger.logError(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(Unknown Source)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.convert.ConversionDriver.processSubConversion(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(Unknown Source)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(Unknown Source)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(Unknown Source)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(Unknown Source)
at java.lang.Thread.run(Thread.java:595)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms