Error "Access Denied Retrieving User Information"

(Doc ID 471752.1)

Last updated on MARCH 22, 2018

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to reset password the following error occurs:

"Access denied retrieving user information"

Changes

This is a new installation and this has never worked.

Cause

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