IPM Client Locks Up When Viewing Packages with Multiple Attachments and Receives "HYT00" and "CQueryGetAttachments" Errors in the IPM Service Log

(Doc ID 472590.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

When attempting to view package attachments within the package viewer tool on packages with multiple attachments, the production client locks up temporarily. After a short period, the client then becomes responsive and the package viewer tool displays. The package's associated attachments, however are not present in the "Package Viewer | Attachments" tab.

The following errors may also be observed in the application/service logs at the time the issue occurs:

ODBC Error: Error: 0, State:HYT00, Description: [Microsoft][ODBC SQL Server Driver]Timeout expired.
Failure occurred in message CQueryGetAttachments.

The above logged errors are not exclusive to the described symptoms, so they could be observed during other unrelated issues.

Cause

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