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Guidelines For Creating An Outside In Technology (OIT) Service Request (Doc ID 552092.1)

Last updated on AUGUST 13, 2023

Applies to:

Oracle Outside In Technology
Information in this document applies to any platform.


Even if you are very familiar with the process of creating Outside In Service Requests (SRs), this document has been updated (June 2013) to provide you information about how to best utilize the Knowledge and SR creation process to attempt to self-service your symptoms whenever possible.  Another purpose of this document is to explain to new and experienced users how to provide comprehensive information to the Outside In Technology support engineers so that we may quickly and accurately diagnose your issue.


Not all questions, requested information or comments pertain to every SR you create, as these are general guidelines.  Some comments in this article will assume you have a general familiarity with the organization of the Outside In SDKs, as delivered via eDelivery (new window) or OTN (new window).   


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In this Document
 Step 1: What is the Problem?
 Step 2: Where is the Problem?
 Step 3: Solutions
 Step 4:  Upload Files/Attachments
 Step 5: Additional Information
 Step 6: How critical is your problem?
 Step 7: Who should we contact for more information?
 Step 8: Customer Reference Number
 Addendum: Requested Information For Each Outside In Product
 Change History

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