Guidelines For Creating An Outside In Technology (OIT) Service Request
(Doc ID 552092.1)
Last updated on AUGUST 13, 2023
Applies to:
Oracle Outside In Technology Information in this document applies to any platform.
Purpose
Even if you are very familiar with the process of creating Outside In Service Requests (SRs), this document has been updated (June 2013) to provide you information about how to best utilize the Knowledge and SR creation process to attempt to self-service your symptoms whenever possible. Another purpose of this document is to explain to new and experienced users how to provide comprehensive information to the Outside In Technology support engineers so that we may quickly and accurately diagnose your issue.
Scope
Not all questions, requested information or comments pertain to every SR you create, as these are general guidelines. Some comments in this article will assume you have a general familiarity with the organization of the Outside In SDKs, as delivered via eDelivery (new window) or OTN (new window).
Details
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