Selection of a Webviewable Hyperlink for a Content Item Located on a Webless FileStore Errors with: "Unable to retrieve file" (Doc ID 555504.1)

Last updated on AUGUST 07, 2024

Applies to:

Symptoms

You have a Content Server 10gR3 instance using the upgraded FileStoreProvider component with a custom "Webless" storage rule. After you check-in a file to that storage rule and attempt to retrieve its  webviewable rendition via a search result or Content Information page hyperlink, the following exception is thrown in the Content Server user interface:

Content Server Request Failed
Unable to retrieve file. Unable to execute service method 'createWebFileNameFromRelativeUrl'.
(System Error: m_file)
[ Details ]
The service stack for this request is
--GET_DYNAMIC_URL (fileUrl=/storagepartition1/groups/public/documents/adacct/mycontentid.hcst)
java.lang.NoSuchFieldError: m_file
at
dynamicconverter.NewConverterFileService.prepareWebViewableDeliveryEx(NewConverterFileService.java:1
74)
at intradoc.server.FileService.createWebFileNameFromRelativeUrl(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at intradoc.common.IdcMethodHolder.invokeMethod(Unknown Source)
at intradoc.common.ClassHelperUtils.executeMethodEx(Unknown Source)
at intradoc.common.ClassHelperUtils.executeMethod(Unknown Source)
at intradoc.server.Service.doCodeEx(Unknown Source)
at intradoc.server.Service.doCode(Unknown Source)
at intradoc.server.ServiceRequestImplementor.doAction(Unknown Source)
at intradoc.server.Service.doAction(Unknown Source)
at intradoc.server.ServiceRequestImplementor.doActions(Unknown Source)
at intradoc.server.Service.doActions(Unknown Source)
at intradoc.server.ServiceRequestImplementor.executeActions(Unknown Source)
at intradoc.server.Service.executeActions(Unknown Source)
at intradoc.server.ServiceRequestImplementor.doRequest(Unknown Source)
at intradoc.server.Service.doRequest(Unknown Source)
at intradoc.server.ServiceManager.processCommand(Unknown Source)
at intradoc.server.IdcServerThread.run(Unknown Source)

Changes

This exception can happen after the out-of-box FileStoreProvider is upgraded via the Content Server Component Manager or Component Wizard.

Cause

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