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Content Items stuck in GENWWW status due to following error: "Unable To Convert, The Printer 'IDC PDF Converter' Is Not Installed" (Doc ID 556441.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.2 and later
Information in this document applies to any platform.

Symptoms

After installing Content Server and PDF Converter for 10gR3 the following error occurs in the Content Server.  The content is stuck in GENWWW status. 

Unable to convert, the printer 'IDC PDF Converter' is not installed.

Exception type is 'java.lang.Throwable'. [ Details ]
An error has occurred. The stack trace below shows more information.

!$Unable to convert\, the printer 'IDC PDF Converter' is not installed.
<br>!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at docrefinery.agent.Logger.logError(Logger.java:138)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:140)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.convert.ConversionDriver.processSubConversion(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:115)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.convert.ConversionDriver.processSubConversion(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:115)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at
docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueM
onitor.java:229)
at
docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefi
neryQueueMonitor.java:152)
at
docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:102)
at java.lang.Thread.run(Thread.java:595)


 

Cause

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In this Document
Symptoms
Cause
Solution

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