Converting from Postscript to PDF Causes this Error: "Unable to open the initial device. 'Error Distilling' " (Doc ID 577611.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version: 7.5.2 and later   [Release: Stellent and later ]
Information in this document applies to any platform.

Symptoms

The inbound refinery is unable to convert the document.  This is a complete copy of the error from the logs:

Waiting for exclusive access on c:/temp/idcoutput.ps
Obtained exclusive access on c:/temp/idcoutput.ps
Waiting on Distiller
The distill step started another process with the command 'C:/ghostscript/gs8.54/lib/ps2pdf14.bat c:/temp/idcoutput.psc:/temp/idcoutput.pdf' -- the process reported the following: **** Unable to open the initial device
Unable to convert. Distiller failed to convert to PDF.
Error Distilling
[ Details ]
An error has occurred. The stack trace below shows more information. Waiting for exclusive access on c:/temp/idcoutput.ps
Obtained exclusive access on c:/temp/idcoutput.ps
Waiting on Distiller
The distill step started another process with the command 'C:/ghostscript/gs8.54/lib/ps2pdf14.bat c:/temp/idcoutput.psc:/temp/idcoutput.pdf' -- the process reported the following: **** Unable to open the initial device
Unable to convert. Distiller failed to convert to PDF.
Error Distilling
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at intradoc.common.Log.error(Unknown Source)
at docrefinery.utils.LogUtils.logError(LogUtils.java:168)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:128)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:253)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:163)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:184)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:101)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:253)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:163)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:184)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:101)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:253)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:163)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:184)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:101)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:253)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:163)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:184)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:101)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:253)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:163)
at docrefinery.app.QueueProcessor.processDocuments(QueueProcessor.java:559)
at docrefinery.app.QueueProcessor$1.run(QueueProcessor.java:293)
at java.lang.Thread.run(Thread.java:595)
Conversion completed -- Step PostscriptToPDFImpl forced conversion failure by conversion engine because of error: 'Error Distilling'. [ Details ]
An error has occurred. The stack trace below shows more information. Conversion completed -- Step PostscriptToPDFImpl forced conversion failure by conversion engine because of error: 'Error Distilling'. java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at intradoc.common.Log.error(Unknown Source)
at docrefinery.utils.LogUtils.logError(LogUtils.java:168)
at docrefinery.convert.ConversionDriver.computeFinalConversionResults(ConversionDriver.java:545)
at docrefinery.convert.ConversionDriver.finishConversion(ConversionDriver.java:919)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
at docrefinery.app.QueueProcessor.processDocuments(QueueProcessor.java:559)
at docrefinery.app.QueueProcessor$1.run(QueueProcessor.java:293)
at java.lang.Thread.run(Thread.java:595)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms