PDF Conversions fail with Error "intradoc.common.ServiceException:!csResourceUtilsNoFile,<pdfc>/work/<connection>/DocConverterResults.hda"

(Doc ID 579386.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Universal Content Management - Version: 7.5.1 to 7.6.1 - Release: Stellent to Stellent
Oracle Universal Content Management - Version: 7.5.1 to 7.6.1   [Release: Stellent to Stellent]
Microsoft Windows (32-bit)
MS Windows NT

Symptoms

Upon conversion to PDF of Microsoft Excel documents, conversion fails and PDF Converter throws an error into its log file similar to the one shown below:

refinery 03.12 19:40:11.297 processDocuments Process exit value = 0
refinery 03.12 19:40:11.297 processDocuments intradoc.common.ServiceException:
!csResourceUtilsNoFile,e:\\stellent\\idcrefinery\\work\\idcm1-main\\DocConverterResults.hda
refinery 03.12 19:40:11.609 processDocuments SetSystemODMAToRefine ---- -3 ---- null

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms