"Unable to retrieve file" Error Received When Clicking "HTML Preview" on Checkin Page (Doc ID 579640.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.1 and later
Information in this document applies to any platform.

Symptoms

When clicking the "HTML Preview" button prior to the checking in of a document the following error is received:

Content Server Request Failed

Unable to retrieve file. Unable to find revision label revision of 'XXXXXX'
intradoc.common.ServiceException:
!csGetFileUnableToFindRevision,csGetFileRevMethodLabel_RevLabel,XXXXX
at intradoc.server.utils.FileRevisionSelectionUtils.computeDocumentRevisionInfo(FileRevisionSelectionUtils.java:232)
at intradoc.server.utils.FileRevisionSelectionUtils.loadAdditionalDocInfo(FileRevisionSelectionUtils.java:64)
at intradoc.server.DocumentAccessSecurity.mergeDocInfo(DocumentAccessSecurity.java:700)
at folios.FolioDocFilter.prepareCustomWebViewableDelivery(FolioDocFilter.java:400)
at folios.FolioDocFilter.doFilter(FolioDocFilter.java:69)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:92)
at intradoc.server.Service.executeFilter(Service.java:3510)
at intradoc.server.FileService.prepareWebViewableDeliveryEx(FileService.java:1119)
at intradoc.server.FileService.createWebFileNameFromRelativeUrl(FileService.java:883)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:615)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:461)
at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:128)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:113)
at intradoc.server.Service.doCodeEx(Service.java:505)
at intradoc.server.Service.doCode(Service.java:470)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1332)
at intradoc.server.Service.doAction(Service.java:450)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1173)
at intradoc.server.Service.doActions(Service.java:445)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1093)
at intradoc.server.Service.executeActions(Service.java:431)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:632)
at intradoc.server.Service.doRequest(Service.java:1697)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:357)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:195)

Cause

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