No Response To Any Applications (Doc ID 601551.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms

Logon Manager is starting, but is not responding to any web applications or emulator templates. None of the following processes are started:

ssobho.exe , ssomozho.exe, ssomho.exe. This can be confirmed with Task Manager.

The TraceController tool shows during startup the following message, for each of the above mentioned executables:

Event #: 63
Event class: General Event; {876cd4f0-bf56-4221-8c9f-f59c3885a74b}
Event type: General; 0
Time: 2008-06-05T10:17:14.399Z
Process ID: 5732
Thread ID: 6404
Detail: CreateProcessA failed with error 0x00000005 "Access is denied."
Desktop name: Default
Module name: C:\Program Files\Passlogix\v-GO SSO\support6.dll

Changes

A folder "C:\Program" has been created on the machine where Logon Manager is running.

Cause

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