Error "Unique Constraint (IDCM1.PK_IDC_CONFIG) Violated" When Starting the Content Server (Doc ID 729542.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Universal Content Management - Version: 10.1.3.3.1 and later   [Release: 10gR3 and later ]
Oracle Universal Records Management - Version: 10.1.3.3.1 and later    [Release: 10gR3 and later]
Information in this document applies to any platform.

Symptoms

After installing the Folders component on a content server with Universal Records Manager (URM) installed, the content server will no longer restart. The following error was seen within the content server log files:

!csFailedToInitServer!csDbUnableToExecuteSql,
Insert INTO Config (dSection, dName,dVersion, dValue)
VALUES ('ComponentDBInstallComponentInstall','RmaEmail','10.1.3.3.2 10/09/07','1')
!$ORA-00001: unique constraint (ORACLERM01.PK_IDC_CONFIG) violated<br> intradoc.common.ServiceException: !csDbUnableToExecuteSql,Insert INTO Config (dSection, dName,dVersion, dValue) VALUES ('ComponentDBInstallComponentInstall','RmaEmail','10.1.3.3.2',10/09/07','1')!$ORA-00001: unique constraint (ORACLERM01.PK_IDC_CONFIG) violated
at intradoc.server.IdcServerManager.init(Unknown Source)
at IdcServerNT.init(Unknown Source)
at IdcServerNT.main(Unknown Source)

Cause

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