eSSO: OIM PG Integration: The user is not authorized to access this service

(Doc ID 733373.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite - Version 11.1.2.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 05-Jan-2014***

Symptoms

+ The Passlogix Add Credential task shows as Rejected in the OIM Administrative Console

+ Provisioning Gateway web interface works correctly for this user

+ In OIM log, the following error can be seen:

07:11:08,625 INFO  [STDOUT] Sending command Instruction to Web Service 
07:11:10,312 INFO  [STDOUT] The add_credential execution failed. 
Error: Error in Sending instruction from the provisioning manager in API Command
  The user is not authorized to access this service..
07:11:10,312 INFO  [STDOUT] com.passlogix.integration.provision.client.CommandInvocationException: 
Error in Sending instruction from the provisioning manager in API Command
  The user is not authorized to access this service.
07:11:10,312 INFO  [STDOUT]  at com.passlogix.integration.provision.client.apicommand.APICommand.invoke(APICommand.java:176)
07:11:10,312 INFO  [STDOUT]  at com.passlogix.integration.provision.client.apicommand.APICommandInvoker.invoke(APICommandInvoker.java:108)
07:11:10,312 INFO  [STDOUT]  at com.passlogix.integration.provision.client.ProvisionManagerClientImpl.executeRequest(ProvisionManagerClientImpl.java:290)
07:11:10,312 INFO  [STDOUT]  at com.passlogix.integration.provision.client.ProvisionManagerClientImpl.request_credential_addition(ProvisionManagerClientImpl.java:266)
07:11:10,312 INFO  [STDOUT]  at com.passlogix.integration.provision.OIM.OIMInterface.addPasslogixCredential(OIMInterface.java:71)
07:11:10,312 INFO  [STDOUT]  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
07:11:10,312 INFO  [STDOUT]  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
07:11:10,312 INFO  [STDOUT]  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
07:11:10,312 INFO  [STDOUT]  at java.lang.reflect.Method.invoke(Method.java:324)
07:11:10,312 INFO  [STDOUT]  at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpPASSLOGIXADDCREDENTIALROOTRESOURCEOBJECT.ADDPASSLOGIXCREDENTIAL1(adpPASSLOGIXADDCREDENTIALROOTRESOURCEOBJECT.java:401)
07:11:10,312 INFO  [STDOUT]  at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpPASSLOGIXADDCREDENTIALROOTRESOURCEOBJECT.implementation(adpPASSLOGIXADDCREDENTIALROOTRESOURCEOBJECT.java:85)
...
07:11:10,328 INFO  [STDOUT] Caused by: The user is not authorized to access this service.
07:11:10,328 INFO  [STDOUT]  at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:221)
07:11:10,328 INFO  [STDOUT]  at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:128)
07:11:10,328 INFO  [STDOUT]  at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
07:11:10,328 INFO  [STDOUT]  at javax.xml.parsers.SAXParser.parse(SAXParser.java:379)
...
07:11:10,328 INFO  [STDOUT] Add Credential Command failed to get invoked

Changes

The VGO PM Constant IT Resource was edited in OIM Design Console and serviceUserName or servicePassword field has been updated.

Cause

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