Refining of a PDF Document to a Thumbnail Results in a Black Thumbnail (Doc ID 736476.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle WebCenter Content - Version 7.5.1 and later
Information in this document applies to any platform.
***Checked for relevance on 21-Feb-2013***

Symptoms

On Content Server 7.5.1 with PDF Converter 7.5, in production when refining certain PDF documents
into thumbnail images, using Outside In filters, a black thumbnail is produced, but clicking on
the black image does allow the content to display.

STEPS
1. Check in PDF file to content server
2. Click on the "information" icon for the content item
3. See the black square instead of the thumbnail

.

Cause

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