Accessing Portal Pages In A Web Browser Fails With Error Message 'Page Metadata Could Not Be Obtained From The Portal Database' After Configuration of SSL Accelerator Device (Doc ID 753823.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Portal - Version 10.1.4.2 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.
Checked for relevance on 06-Feb-2013

Symptoms

Unable to access Oracle Portal 10.1.2.0.2 through Netscaler SSL Accelerator Load balancer. The Oracle HTTP Server's  welcome page is accessible. The Portal Welcome Page is not accessible. The Parallel Page E ngine's application.log shows the following error :

08/11/25 18:45:24 portal: id=84575981065,1 ContentFetcher Unexpected Exception Request Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request
name=content-fetcher18 label=pageMeta url=https://www.acme.org:8066/pls/portal/!PORTAL.wwpob_page.show?_pageid=6,1,6_13 time=179ms timeout=60000ms process=Dispatching

The test URLs are working properly :

Parallel Page Engine : https://www.acme.org:8066/portal/page prints 'PPE is working'
JNI Gateway : https://www.acme.org:8066/pls/portal/htp.p?cbuf=test prints 'test'

Cause

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