Portlets Display an Error Occurred While Processing the Request (Doc ID 755862.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Portal - Version 10.1.2.3 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.
Checked for relevance on 15-Aug-2014

Symptoms

Portlets are not getting displayed correctly, but instead are showing this message:

ERROR
Error : An error occurred while processing the request. Try refreshing your browser. If the problem persists contact the site administrator.

The Web Cache event_log is showing a generic exception in ESI template as follows:

[warning 12011] [ecid: 89486414858,0] Generic exception in ESI template
server.oracle.com:7777/portal/page/portal/TOPLEVELSITE,
fragment server.oracle.com:7777http://server.oracle.com:7777/portal/page/portal?_esiReqType=2

Another possible symptom would be that accessing http://servername.domain:port/portal/pls/portal/PORTAL.home returns the following in the browser:

"The XML page cannot be displayed
Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or try again later.
Invalid at the top level of the document. Error processing resource 'http://servername.domain:port/portal/pls/portal/PORTAL..."

The Web Cache event_log still shows same error:
[warning 12011] [ecid: 87040272736,0] Generic exception in ESI template servername.domain:7780/portal/page/portal/JMMDHS/HEALTHSYSTEMIMAGE, fragment servername.domain:7780http://didev2.hsys.local:7780/portal/page/portal?_esiReqType=2





Changes

The instance was upgraded to Portal 10.1.4.2.

Cause

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