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"Unable to execute service method 'createFileName'" Error while Viewing Native File (Doc ID 759355.1)

Last updated on MAY 22, 2020

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.


After an upgrade from 7.5.2 to, when a user attempts to view the native file link for any piece of content within the Content Server, the following error is thrown:

Content Server Request Failed

Unable to download 'XXXXXX'. Unable to execute service method 'createFileName'.
(System Error: Runtime error: java.lang.NullPointerException
at intradoc.server.FileService.createFileName(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


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