"Unable to execute service method 'createFileName'" Error while Viewing Native File (Doc ID 759355.1)

Last updated on MAY 24, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.0 to 10.1.3.3.3 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

After an upgrade from 7.5.2 to 10.1.3.3.3, when a user attempts to view the native file link for any piece of content within the Content Server, the following error is thrown:

Content Server Request Failed

Unable to download 'XXXXXX'. Unable to execute service method 'createFileName'.
(System Error: Runtime error: java.lang.NullPointerException
at intradoc.server.FileService.createFileName(FileService.java:474)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Cause

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